The greatest teams are made up of dynamic duos: Batman and Robin, Han Solo and Chewbacca, Woody and Buzz Lightyear. Together, they can conquer anything and have complete trust that the other has their back in any scenario.
When it comes to your technology and IT outsourcing, you need someone with those similar traits. We doubt Batman conducted formal interviews to find his trusty sidekick, but if he’s ever looking for an MSP partner in crime, here’s some questions we’d advise him to ask:
What’s your average response time?
Do you provide an annual IT budget plan?
What steps do you take if we’re affected by a disaster?
Do you offer proactive maintenance?
Who are your vendor partners?
What happens if my issue can’t be resolved remotely?
How often is my data backed up?
How do you protect my network from cyber criminals?
Do you offer employee training?
What does your Service Level Agreement look like?
By asking these questions you’ll have a strong understanding of the MSP’s strengths and weaknesses. Most importantly, you’ll discover if they’re a good fit as your MSP partner. When you find someone who has the skills, knowledge and manpower to fully support and manage your technology, you’ll feel like you can truly take on the world. Contact us and let’s talk about all the ways we’ll have your back and propel you forward.