Thanks to movies and television a lot of people have some major misconceptions when it comes to computers. From the belief that all images can improve resolution to viruses that can wreak physical damage, these misconceptions can the lives of IT consulting companies all sorts of fun when they try to explain exactly what it is what they do. This only confuses the situation and makes their lives all sorts of interesting, creating confusion in an already confusing world. This can create a huge number of problem in the real world.
Who Teaches Who
While IT consulting firms can be responsible for setting up computer solutions this does not mean they should teach people about computers. Too many people presume that computers are easy to learn and so figure they can learn from the instruction manual. When they quickly learn that this is not the case they try to rely on the person who just installed their system rather than trying to learn how to operate their computer on their own or in a class. This can lead to a lot of frustration on both sides as the person calls in on even the simplest problem and the IT person has to stop and explain something in the greatest amount of detail.
Every Problem is a Virus
Operator error is a major problem. Some people simply do not grasp the idea that a computer has limits, and that it cannot do everything that they want it to. As such they are constantly trying to get the computer to do something the way it was not meant to be done, and so they get frustrated with the computer quickly. Worse, as they know that the computer is supposed to do what they are trying to they start believing that it has to be a virus problem. This means another call to the IT consultants who need to show someone how to use their computer when it is likely a relatively minor problem.
The IT Consultant is Not Your Friend
IT consulting companies are usually there at the behest of someone higher up the hierarchy who wants them to deal with a specific problem and get out as quickly as possible. While they are there someone inevitably tries to get them to fix problems that either are not actually problems or essentially requires another call. This creates frustration as the person becomes a distraction until the other problem is dealt with when the manager should be told about the problem instead.
“But I’ve Seen It On TV!”
Nothing is as frustrating for IT consulting companies as to be called out to set up a computer nd then find out that the client wants it set up as they saw on a particular show, and then does not grasp that it is not possible or that it will be a lot more expensive than expected. The only real solution, in that case, is to explain why and hope that they relent or pay the additional money. IT can be frustrating enough; dealing with problem clients is an art that all IT consultants need to learn.