What Is On-Demand IT Support?
On-Demand IT Support is tech support when you need it. As your business grows, it’s essential to properly leverage technology, and any kind of disruption or failure can be costly to your bottom line. That’s where Preemo comes in – our tech of dedicated IT Support Team is available 24 hours a day, 7 days a week to handle any IT-related problem you might have. From network support, to troubleshooting issues with your server or workstations, to backup and disaster recovery – there’s not much our team can’t handle.
How Does It Work?
Our easy pay-as-you-go program makes requesting support easy. You’ll be able to purchase support hours in blocks of time, making sure they’re available when you need them. When an issue arrives, submit a ticket to our Help Desk, and one of our IT Support techs will give you a call to see if we can resolve the issue via Remote Support, or if an On-Site appointment needs to be scheduled. The resolution is documented, and provided to you on a monthly statement totaling all uses of your tech support hours.
What Can I Expect?
Availability – 24x7x365 IT Support Help Desk, ready to provide support
Exceptional Support – Our Team of Certified, Professional Engineers is at your service.
Fewer Disruptions – Remote support, preventative maintenance, and after-hours work. So you can focus on your business.
Control Costs – Buy as much time as you require – no monthly charges or investment.
Leverage Technology Better – We’ll provide insight as to how to improve your systems, so you’re business is always on top.