Email issues. Slow computer. Can’t access your software.
Our capable team to help desk engineers with quickly triage and resolve your users’ daily IT problems. When a ticket is submitted, our service coordinators identify the best resource to troubleshoot the issue, and schedule the task for a time convenient for you. Next, our technical team will triage the problem, log in remotely, and quickly solve the problem. If the issue requires an on-site site, our coordinators will schedule the next available engineer. Finally, when the issue is resolved, our team will document the resolution to ensure we can reference the solution in the future if necessary.
Our team response quickly, and we solve issues permanently.
Servers, Firewalls, Switches, Wireless, Storage, Backup.
We take care of it all. For servers, that means daily patching and updates, ensuring all hosts and virtual servers are running at peak performance, and pay attention to issues that might crop up. Your network is also in our care, including your firewall, switches, wireless access points, and any other network devices we’re responsible for, like SAN, NAS, and other storage devices. Backups are also in our care, and our team monitors them daily to ensure successful completion. Good news: we’re experts in a variety of backup products, including Datto, Veeam, StorageCraft, and several others.
Your infrastructure is completely in our care, and we’ll proactively make sure it’s working properly.
Do we really have a backup?
You should never have to ask yourself that question. A professional IT company will send you weekly or monthly reports to ensure your data is properly protected.
Are we protected from ransomware?
Our team will deploy a suite of security tools included within our service offering to protect your individual workstations, servers, and networking equipment from threat actors or hackers.
What about email? Is that secure?
Email is the #1 entry point for a cybersecurity event. Setting up proper permissions and controls of your email system (whether it’s Exchange, Office365, or G-Suite), in addition to having a third-party email filtering software ensure that your email is properly protected, and doesn’t make you susceptible to harm.
The landscape of IT is dynamic, and changes on an hourly basis.
You need an IT company that will be on top of the ball, ensuring that proactive measures are incorporated into your network, as well as your overall IT strategy. Our account management team will meet with you on a regular basis to recommend modifications and upgrades to your systems to make sure they are perpetually secure and available to your team.
Trust the numbers.
We deliver customized reports and dashboard for all of our clients, helping them understand exactly how our services are being utilized. This can include ticket counts, response and resolution times, SLA commitments, customer and user satisfaction scores, and so much more. We can even build custom gauge for any specific service-delivery metric you need us to measure.