No matter the extent of business dependability on technology, every business, small, medium or large scale, needs IT services, frequently or once in a blue moon. But the need is inevitable and imperative if your business depends on technology even a tad bit: you’ll need IT support services either today or tomorrow. Why? Because one day or the other, the machines that your business depends upon will break down and require repairing or updating.
But, in the presence of varied types of IT services, each with its own pros and cons, the task of choosing the right one becomes quite difficult. Yo can choose from a basic, economical solution, to a complex, full solution and anything in between. The lack of utter awareness about the needs of the business from your IT support team makes it even more difficult to decide the right kind of IT service.
For the most part, there are two kinds IT services that you can get: in-house or managed IT services. The two options have their own benefits and limitations and, depending on your needs, scalability, dependability, and budget, one of them might suit you while the other might not.
In-house IT services vs. Managed IT services?
The real issue is knowing the right parameters which ultimately will decide which alternative is more suitable. So, what are the main parameters to pay attention to?
The need: Need is the mother of invention and I couldn’t agree more with the saying. What type of IT support you require depends on the kind of need your business has and how frequently it occurs. If your needs are low, go for managed services who can offer you packages that charge you according to the usage. This is because errors might or might not occur and you don’t wanna pay for something which you haven’t used. On the other hand, consider the In-house IT support which can be more economical.
The dependability: How much does your business process depend on technology? How much loss does your business sustain if your workplace suffers from a technology breakdown? Take your time and answer these two questions consciously and you’ll find out whether you need the IT support or not, and if you do, which kind of IT support is better for you. If your business process depends entirely upon technology, consider an internal team or a partnering IT service which can provide a suitable package.
The response time: How quickly do you need the damage to be fixed? Is it immediate or you have plenty of time to deal with it? For some businesses, there is no time or room for error, and repairs should be done immediately. So, for them, it’s better if they have IT support that responds spontaneously. For the other businesses which depends on technology to improve their productivity, like a law firm, which uses technology to store data mostly, they can manage if the support is a little late.
The ROI: How much are you willing to invest in setting up an In-house IT team or partner with an IT service provider? This question is worth investing time to find out the total return on investment. This won’t be easy because it’s not just about the present, you have to think about the future of your business and decide which kind of IT support yields you more return on your investment.