The growing impact of cloud computing for IT purposes reflects its significance for the business organizations. While cloud computing offers several benefits, it has a few issues too. Although the delivery model of cloud and traditional IT services require a formal approval from IT department, users can easily overlook this rule. Be it a non approval of desired solutions, government processes or lack of required solutions, there might be number of reasons wherein, this rule is applicable. These reasons make employees access the preferred solutions without getting prior IT approval. This solution is recognized as Shadow IT.
Shadow IT is not a new concept, but, it has become popular steadily in the past few years. This practice has a few issues pertaining to security, privacy and compliance risks. These risks can develop without letting you even you realize it. Now, the question is how to control Shadow IT and prevent these problems? Let’s take a look at a few steps that you must take in order to prevent Shadow IT in your organization:
1. Acknowledge and Understand
Perhaps, your employees are already practicing Shadow IT. But, you might not even be familiar with it and they won’t even tell you about the same. It’s pointless to merely make a guess, you must quantify the Shadow IT in your organization. In certain cases, when a business leader identifies this issue at first, he retorts back. After all, their employees are creating security risks that can potentially damage your business. However, this won’t prevent it, there are even chances of the situation getting worse. The reason behind the same is the major problem caused by Shadow IT. The business leaders try to understand why users are circumventing IT in the first place!
2. Introduce the concept to employees
The risks posed by Shadow IT are great to an extent that it’s hard to ignore them. It may appear malicious to you, of course! In fact, your employees were actually trying to get their job done. Hence, you can initiate the training session by initiating the communication by educating and engaging the users. You must develop a fair understanding of the tools used by them and the purpose behind using them. This is an instant route for employees to understand the entire process. Well, the next step should involve formulation of clear policies, educate the users about Shadow IT’s potential risks and ways to troubleshoot the problems in problematic situations.
3.Keep the Obstructions Out
Primarily, users switch to Shadow IT in order to avoid all types obstructions which hinder their work. From the perspective of employees, IT department is not efficient enough to deliver solutions in the given timeframe. This is where the employees resort to troubleshoot their problems. So, the point is how can these bottlenecks be eliminated? It can achieved by offering and empowering self service options as well as by provisioning capabilities such as automation and orchestration technology to the employees.
4. Frequent Monitoring Schedule
Ideally, after understanding the risks of Shadow IT and getting the access to suitable solutions, Shadow IT is not really required. Do you really think, it’s true? Well, even in such a scenario, there will be many employees who will surpass the rules and practice Shadow IT. This issue can be addressed by setting up a systems to monitor cloud usage and network traffic.
There is a variety of tools available in the market which makes this process simplified. You simply need to be flexible enough to offer a choice to users. It will indeed make sure that they don’t switch to such practices. In case, you are looking for more details regarding the ways to leverage cloud services, get in touch with us!